Our policy is valid for a period of 3 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 3 days has lapsed since the purchase, we can't, unfortunately, offer you a refund. If you would like to cancel non-embroidery orders once placed (not processed yet) we will try to do so, but the transaction fee of the payment card will be deducted from the refund amount (2-3%).

Refund requirements

The following criteria must be met to qualify for a refund:

• Product is defective
• Product is not as described
• Product must be unopened
• Product must be in original packaging
• Product must be unused
• Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Sale and Clearance items

Only regular priced items may be returned, unfortunately monogrammed items, sale or clearance items cannot be returned.

Shipping items

• In order to return an order, you must contact us first.
• Returns can be mailed to: Location will be arranged with customer once they contact us. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
• You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found to us be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.

Contacting us

For questions or concerns relating to our privacy policy, we can be contacted by email at Customer Care 
Email:    info@babyfoxkw.com

This document was last updated on Janruary 26, 2022